FPD Dispatcher of the Year

According to the news release, she was working the "Main" channel or "hot seat" a year ago when a patrol unit was ambushed on Civic Center.  Now we have a face to go along with the voice.  Congrats to Maggie!  From FPD:
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Margaret Liss (Maggie) has been a dispatcher with the Fremont Police Department since May of 2016. Since that time, she has grown not only as a dispatcher but as a contributing member of our department.

Maggie has been known to use her, “detective skills” while working in the center. When there is information that is being requested, she does her best to utilize all available resources to find it. One example of this was when another dispatcher took a Text-to-9-1-1 call, while dispatching units to the area, Maggie used different databases to find an associated vehicle to the subscriber which officers used to ultimately find and arrest a subject for domestic violence.

In regards to her growing skills on the radio, on April 18, 2019 Maggie was working hot seat when a dispatcher’s worst nightmare came true. An officer who was enroute to the PD for a break was ambushed and fired upon without provocation. Maggie was able to handle all of associated radio traffic and assisted getting the officer the backup that they needed to keep themselves, their fellow officers and the public safe. Afterwards, Maggie made sure to check on other members of the unit and the department to ensure they were doing okay. This of course is just one example of how Maggie is a thoughtful and compassionate person.

Outside of her role as a dispatcher in the communications center, Maggie is a member of the Continuity of Operations Committee as well as a long-time member of the Dispatch Morale Committee (DMC). Maggie’s work on the DMC has helped bring positive change to the center as well as helped bridge the gap between our dispatchers and Union City Patrol. Lastly, Maggie recently joined the department's Wellness Committee and is committed to the idea of health and wellness for everyone in the department.

Maggie is a phenomenal example of how a dispatcher’s work doesn’t have to be just behind a console. She is a solid member of our unit and the department. Thank you Maggie for all that you do!